Sniffpass (for hosts)
Sniffpass is pre-paid credits for Sniffspot visits with no extra fees. Sniffpass starts at just $20/month, and guests can save even more when they choose annual billing. Guests can cancel any time! Here are the details: https://sniffspot.com/sniffpass.
Sniffspot wants to help more dogs get more exercise and enrichment while also helping guests spend less and hosts get more bookings! Most guests are required to have a valid Sniffpass to use Sniffspot. We made this change because we need to be able to grow sustainably, and that growth was not possible with the old model.
This article explains Sniffpass from the host perspective. To learn all about Sniffpass from the guest perspective, click here.
Hosts can opt in/out of offering additional Sniffpass discounts through their pricing page in their host account spot edit page. Hosts who offer additional discounts have their spot marked so that Sniffpass holders can find spots that offer higher discounts. Hosts are opted in by default to offering additional Sniffpass discounts.
Hosts get paid for Sniffpass holder bookings just like any other bookings, but if a booking is made entirely with Sniffpass credit there are no payment processing fees charged to the host.
Here are some more details on how Sniffpass works:
- When Sniffpass holders sign up, they are charged for their first full month. Then, Sniffpass holders are charged per month on the 1st of each month using their primary payment method on file until renewal is canceled.
- Sniffpass discounts apply to all bookings whether made with Sniffpass credits or not.
- Credits should be used in the month they are purchased, but active Sniffpass holders have a 2-month grace period to use credits before they expire.
- Spots can freely opt in or out of offering additional Sniffpass discounts.
- Outside of applicable grace period refunds, payments are non-refundable, but Sniffpass holders can cancel future payments at any time through their account.
- Sniffpass holders are subject to all Sniffspot terms.
Sniffpass is required of new Sniffspot guests. Host marketing links provide a powerful marketing tool by offering an exception! When a host refers a new guest to Sniffspot, the host can provide their referral link, found here: https://www.sniffspot.com/host_account/marketing or by clicking Marketing Tips > Share spot link in the mobile app. When the new guest opens that referral link to book the spot, they will be prompted to create an account. By creating an account from that host marketing link, the new guest will be exempt from Sniffpass requirements when booking any spot.
Frequently asked questions
Q: What does being a Sniffpass Spot require of hosts?
A: When opted in to offer additional Sniffpass discounts, your spot will be featured as a Sniffpass spot. There are no special hours or any other benefits.
Q: Do additional discounts apply to extras or just to the booking?
A: When discount apply to a booking, all portions of the booking are discounted, including Extras.
Q: Do Sniffpass holders get access to special hours?
A: Sniffpass holders do not get access to special hours.
Q: If we choose to opt out, can people still use their Sniffpass at our location, or can they only use it at spots that opt in?
A: Sniffpass credit is for bookings at any spot. The additional Sniffpass discounts are applied only at spots that offer the discounts.
Q: If a booking is made entirely with a Sniffpass credit, does a host get paid?
A: Guests are charged in credits for visits. Hosts decide how much they get paid per visit, so they set their price in dollars. Hosts get paid this amount adjusted for hours and dogs, less our fees. Fees may be less when guests pay with Sniffpass credits.
Q: Can guests book without Sniffpass?
A: As of December 18, 2024, new guests will need an active Sniffpass subscription in order to make a reservation. New guests who are referred by a Sniffspot host may be excluded from this requirement. Guests who booked visits prior to the requirement will continue to be able to book without Sniffpass.
Q: Will I be able to provide discounted and complimentary visits if Sniffpass is required to book?
A: Yes! You can create custom discount codes like normal. If a guest is new, they will be required to sign up for Sniffpass but can cancel it at any time if they choose.
Q: How will requiring Sniffpass of new guests benefit me as a host?
A: Sniffspot's mission is to be an option for all dogs but has reached only a small percentage of dogs overall. By implementing a subscription model with an affordable monthly cost, we will expand marketing efforts to reach more dogs and help them visit your spot in the end!
Q: What is the cancellation policy on Sniffpass?
A: Sniffpass holders can cancel renewal of their Sniffpass at any time. Sniffpass payments are in general non-refundable, but canceling renewal will cancel all future payments. Guests who cancel can continue to use their Sniffpass benefits and credit until the end of their payment period. Guests can sign up again at any time to regain Sniffpass benefits.
Q: How does Sniffpass benefit guests?
A: The features and benefits of Sniffpass are numerous.
🐶 Happy Dogs: Ensure regular exercise and enrichment for your pup.
💲 Discounted Bookings: Enjoy up savings on bookings, depending on your Sniffpass.
📶 Multiple Tiers: Find the perfect plan for your dog with an affordable entry point.
⏳ Rollover Credits: Keep unused credits for 2 months while your Sniffpass is active.
♻️ Flexible Subscriptions: Easily switch tiers or cancel anytime.
✅ No Administrative Fees: Pre-purchase credits with no hidden costs.
📅 Predictable Charges: Budget easily with regular billing.
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