How do I cancel a reservation?
This article is about hosts cancelling reservations. To learn how to cancel a reservation as a guest, go here.
We understand that sometimes you have committed to a reservation, but circumstances change out of your control that make it not possible to support that reservation. To cancel a reservation, message the guest to let them know that you need to cancel their reservation and email email@example.com to let them know you need to cancel the reservation. We will refund the guest and email them to let them know of the cancellation and refund. Unfortunately, since the reservation has already been confirmed, the guest has received your address and access instructions, so we cannot guarantee that they will see the cancellation in time to not visit to your spot.
Note: as a host, cancelling a reservation violates our host standards. We understand that things happen outside of your control, but host cancellations should be a very rare occurrence.