How to modify or cancel a reservation (for guests)

This article is related to a guest modifying, changing, adjusting or cancelling a reservation time or dogs. To learn how to cancel a reservation as a host, go here

Our cancellation and modification policy applies.

You can extend, modify or cancel a reservation by:

  • Going to your visit page
  • Select the reservation you wish the extend, modify or cancel
  • On the guest reservation page, select the option to Extend, Modify or Cancel your reservation
  • You can change the time, date, dogs or length on this page
  • If you need to cancel the reservation, you can use the link at the bottom of the email to access the cancellation page
  • The amount of the booking will be returned to your card within 5 - 10 business days. If you used a promo code for the booking, the value used on the booking will be immediately returned to your promo code.
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