How to modify or cancel a reservation (for guests)

This article is related to a guest modifying, adjusting or cancelling a reservation time. To learn how to cancel a reservation as a host, go here

You can change / adjust the date / time for your visit by canceling your existing reservation and re-booking your reservation at a new time. 

Here is how to cancel your reservation:

  • On the website (
    • Open the nav menu through the hamburger icon in the upper right hand corner
    • Select Visits
    • On the Visits page (here), you can filter to find the reservation you would like to cancel
    • On the guest reservation page, select the option to Cancel your reservation
    • Confirm the cancellation
  • There is also a link to you can use to cancel your reservation in your booking confirmation email
  • The amount of the booking will be returned to your card within 5 - 10 business days. If you used a promo code for the booking, the value used on the booking will be immediately returned to your promo code.
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