How to modify or cancel a reservation (for guests)
This article is related to a guest modifying, changing, adjusting or cancelling a reservation time or dogs. To learn how to cancel a reservation as a host, go here.
Our cancellation and modification policy applies.
You can extend, modify or cancel a reservation by:
- Going to your visit page
- Select the reservation you wish the extend, modify or cancel
- On the guest reservation page, select the option to Extend, Modify or Cancel your reservation
- You can change the time, date, dogs or length on this page
- If you need to cancel the reservation, you can use the link at the bottom of the email to access the cancellation page
- The amount of the booking will be returned to your card within 5 - 10 business days. If you used a promo code for the booking, the value used on the booking will be immediately returned to your promo code.