What is Sniffspot's cancellation / modification policy?

Guest Cancellation policy

For a confirmed booking, the guest can cancel a reservation up to 2 hours before the start time of the booking and receive a full refund. Within 2 hours of the start time of booking, there are no cancellations. Refunds can take up to 6 - 11 business days to process.

Guest Modification policy

  • Time or date of a booking can be changed up to 2 hours before the start time of the booking
  • Length of a booking can be extended until 30 min after the end time of a booking; length of a booking can be shortened until 2 hours before the start time of the booking
  • Dogs can be added to a booking until 30 min after the end time of a booking; dogs can be removed from a reservation until 2 hours before the start time of the booking

Host Cancellation Policy

For a host to cancel a booking is against our Host Standards. If a host cancels too many bookings, they may be removed from our service. An exception to this rule is if safety is at stake - host cancellations due to safety issues are never counted against a host. 

If you are a host and you need to cancel a confirmed reservation, learn more here

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