How does messaging with guests work?

Guests can send you a message from your spot detail page. 

You can access these messages from the Messages section of your host account:

  • On mobile app: open your account through the icon in the upper right corner, then scroll down until you see the Messages button.
  • On website: open the nav bar menu through clicking on the icon in the upper right corner, select the Messages option.

You will be notified of new messages through email, text and website notifications.

You can respond to messages either through replying to the email notification, replying to the text message or replying through the website interface.

You can contact guests that have not contacted you only if they have a reservation with you. In this case, you can go to the reservation confirmation email and follow the link to initiate a message with the guest. Pro tip: hosts can also set up auto messages that are set automatically to first time guests two hours before their visit time.


Ready to host? You can learn more and get started here.

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