How to interpret my reviews? (for hosts)
This is an article for hosts to interpret reviews from guests.
As a host, you can view your reviews on the web here or in your host account on the mobile app.
You can read more about how to make the most of your host reviews here.
Guests can provide the following pieces of information with each review:
- Star rating
- Text comment
- Private comment
- Photos
- Fencing security
- Cleanliness
- Distractions (dogs / other domestic animals / people)
- Unexpected encounters with dogs or people
Star rating
The star rating is on a 5 point scale where 5 is the best and 1 is the worst.
The star rating is posted publicly to your spot.
If you receive a low rating on a review, please review our guide for how to handle a poor review.
Text comment
Here the guest can describe their visit and provide public feedback.
The text comment is posted publicly to your spot.
Private comment
Here the guest can provide any private feedback to you.
The private comment is not posted publicly to your spot.
Photos
Here the guest can add photos from their visit.
Guest photos are posted publicly to your spot, both in the review section and at the end of your spot photo carousel.
If you want to remove a guest photo, you can email [email protected].
Fencing security
For fully fenced spots, guests can say whether the fencing was secure enough to contain their dogs. They can answer this question yes, no or not sure.
The aggregate percent of guests that say the fencing was secure enough to contain their dogs (yes / (yes + no)) is displayed publicly in the fencing section of your spot detail page. We only include the most recent 100 responses in this calculation.
Note: if your spot is marked as fully fenced, but less than 90% of guests say the fencing was secure enough to contain their dogs, your spot may be subject to an alert for potential guests. We recommend either making sure your spot fencing is secure or changing their fencing to partially fenced.
Cleanliness
We give guests the opportunity to report whether the spot was as clean as they expected during this visit.
The aggregate percent of guests that say the spot was as clean as expected (yes / (yes + no)) is displayed publicly on your spot detail page. We only include the most recent 100 responses in this calculation.
Note: if less than 90% of guests say your spot was as clean as expected, your spot may be subject to an alert for potential guests.
Distractions (dogs / other domestic animals / people)
As you likely know, many guests use Sniffspot to be able to manage or avoid distractions that are often found in public places. These distractions include dogs, other domestic animals and people. Guests have the opportunity to say whether they saw or heard any dogs within 50 ft of the spot during their visit. They can answer each question yes, no or not sure.
The aggregate percent of guests that say the they saw or heard distractions (yes / (yes + no)) is displayed publicly in the distractions section of your spot detail page. We only include the most recent 100 responses in this calculation.
Unexpected encounters with dogs or people
If guests say that they saw or heard dogs or people during their visit, we ask if they had any unexpected encounters with dogs or people either in the spot or at the entrance to the spot. It is essential that guests NOT have unexpected encounters, because this could lead to safety issues (for instance, if a guest's dog is not dog friendly and encounters your dogs unexpected in the spot). We require for spots to be free of dogs, other domestic animals or people during visits and for hosts to not meet guest dogs unless specifically arranged with that guest in advance.
This information is not reported publicly, but our customer care team reviews reports of unexpected encounters and could require hosts to remedy safety issues in order to continue hosting. We recommend proactively reviewing any reports of unexpected encounters and ensuring that any safety issues are remedied.