How to refund a booking

You can refund a booking through the mobile app or the website.

In order to refund a booking:

  1. Go to the booking detail in your reservation section in the app
  2. Click on the three dots in the upper right hand corner (on desktop, the option is below your earnings)
  3. Select the "refund this booking" option. Note: refunds are only available for reservations that have already started. If you would like to cancel a reservation in the future, you can use the cancel option.
  4. Confirm the refund

This will refund the guest the full amount they paid for the booking and the guest will be notified of the refund.

Note: we do not allow refunds for bookings in past months, because the host has already been paid for those bookings.

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