Sniffspot Damage Protection Guarantee
The Sniffspot Damage Protection Guarantee is in place to protect hosts (referred to in this document as “Host”) and their property. If there is ever an incident in which a guest is responsible for damage to or loss of a Host's property during a visit, Sniffspot will reimburse up to $5,000 for property damage repair or replacement.
The terms and conditions of this Damage Protection Guarantee are as follows:
- APPLICABILITY
- This guarantee applies to all property damage and loss outside of normal wear and tear that occurs during a visit booked through www.sniffspot.com.
- The definition of normal wear and tear is the expected decline in the condition of a property due to normal use by a dog and owner. It is deterioration that occurs in the course of a dog and owner playing in a yard. It is not caused by abuse or neglect.
- There are limitations to damage or loss coverage of Extras offered. Read more here.
- WHEN DAMAGE OR LOSS OCCURS, THE FOLLOWING DOCUMENTATION IS REQUIRED BY SNIFFSPOT:
- Evidence of damage or loss caused by Sniffspot guest;
- Photographed evidence of repair or replacement;
- Receipts or alternative evidence to provide proof of purchase and fair market value of the repair or replacement;
- Written communication with the guest in attempt to collect reimbursement;
- Declaration of any amount reimbursed by the guest; and
- Your PayPal information (email).
- PROPERTY GUARANTEE
- This Guarantee will cover expenses up to $5,000 total cost.
- REQUIRED TIMELINE
- A damage or loss must be reported to support@sniffspot.com within 10 days of the booking in question.
- All required documentation must be submitted to support@sniffspot.com within 30 days of the booking in question.
- PAYMENT
- Payments are only made as reimbursement for paid repairs or replacements. We do not issue payments based on estimates for future work, future purchases, or unpaid bills.
- We can only issue a single payment for each damage incident, so be sure to submit all receipts that you want reimbursed.
- We issue payment for damage or loss via PayPal.
Frequently asked questions
Q: What constitutes evidence of damage or loss caused by guest?
A: There are two parts to evidence of damage or loss caused by a guest: 1) evidence that there is damage or loss, 2) evidence that the damage or loss was caused by a guest. For #2, it is not enough to have noticed the damage after a Sniffspot visit; it generally needs to include either admission from the guest of causing damage or loss, video / photo evidence of the guest actually causing damage or loss, or photos / video directly before and after the visit showing that the damage or loss happened during the visit.
Q: What constitutes evidence of repair or replacement of damaged or lost property?
A: Generally this would include a photo after the damaged or lost item is repaired or replaced.
Q: What constitutes payment for repair or replacement of damage or loss?
A: Proof of payment for a repair or replacement is required. A bill, invoice, or estimate that does NOT show payment is not sufficient; you must submit a receipt showing that the repair or replacement has been paid in full.
Q: What constitutes attempting to collect from the guest?
A: We need evidence of written communication with the guest attempting to collect reimbursement for the damage or loss, with the guest either refusing or not responding after a reasonable period of time. We may also require a police report, at our sole discretion.
Q: Can we reimburse for damage or loss through a different method than PayPal?
A: We do not support any reimbursement method other than PayPal at this time. We cannot reimburse through Stripe, since Stripe is our system of record for tax reporting and any payments through Stripe may be subject to reporting to the IRS as income.
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Discussion Topic: Damage Protection Insurance
Discussion Topic: Host Protection Insurance