Sniffspot Damage Protection Guarantee

The Sniffspot Damage Protection Guarantee is in place to protect hosts (referred to in this document as “Host”) and their property. If there is ever an incident where a guest is responsible for damage to a Host's property during a visit, Sniffspot will reimburse up to $5,000 for property damage repair and replacement.

The terms and conditions of this Damage Protection Guarantee are as follows:

APPLICABILITY
- This guarantee applies to all property damage outside of normal wear and tear that occurs during a visit booked through www.sniffspot.com
- The definition of normal wear and tear is the expected decline in the condition of a property due to normal use by a dog and owner. It is deterioration that occurs in the course a dog and owner playing a yard. It is not caused by abuse or neglect.
- There are limitations to damage coverage of Extras offered. Read more here.
WHEN DAMAGE OCCURS, THE FOLLOWING INFORMATION IS REQUIRED BY SNIFFSPOT:
- Evidence of damage by Sniffspot guest and photographed evidence of fix
- Receipts or alternative evidence to provide proof of purchase and fair market value of the replacement / repair of the damage
- The amount covered by the guest
- Your PayPal information
PROPERTY GUARANTEE
- This Guarantee will cover expenses up to $5,000 total cost
REQUIRED TIMELINE
- A damage report must be submitted to [email protected] within 10 days of the booking in question
- All reimbursement receipts need to be submitted to [email protected] within 30 days of the booking in question
PAYMENT
- Payments are only made for reimbursements for paid repairs. We do not issue payments based on estimates for future work or unpaid bills.
- We can only issue a single payment for each damage incident, so be sure to submit all receipts that you want reimbursed
- We issue payment for damage via PayPal

Frequently asked questions

What constitutes evidence of damage by guest?

There are two parts to evidence of damage by guest: 1) evidence that there is damage, 2) evidence that the damage was caused by a guest. For #2, it is not enough to have noticed the damage after a Sniffspot visit, it generally needs to include either admission from the guest of causing damage, video / photo evidence of the guest actually causing damage, or photos / video directly before and after the visit showing the damage happened during the visit.

What constitutes evidence of repair of damage?

Generally this would include a photo after the damaged item is repaired or replaced.

What constitutes payment for repair of damage?

This needs to be actual payment for a repair or replacement. A bill, invoice or estimate does NOT show payment, it needs to show that the repair or replacement was paid for.

What constitutes attempting to collect from guest?

We need evidence of written communication with the guest attempting to collect reimbursement for the damage with the guest either refusing or not responding after a reasonable period of time.

Can we reimburse for damage through a different method than PayPal?

We do not support any other reimbursement method than PayPal at this time. We cannot reimburse through Stripe, since Stripe is our system of record for tax reporting and any payments through Stripe may be subject to reporting to the IRS as income.