Did not receive a notification

Sometimes hosts or guests do not receive a notification. Here is some troubleshooting to help you with how to handle not receiving various notifications:

• Host
  • Emails
    • If you did not receive a booking email, do the following to troubleshoot:
    • You can access all booking information at your reservation page here
    • Check your profile to ensure that there are no typos in your email address
    • Check your spam folder
    • Add [email protected] to your contacts
    • If you don't see the email in your spam folder, contact your email provider to ask them to whitelist [email protected]
    • If you still are not receiving emails and they are not in your spam folder, consider changing your account email. Learn how to change your account email here.
    • If none of these things work, contact [email protected] and we can investigate
    • If you did not receive a message notification email, do the following to troubleshoot:
      • You can access all messages at your message page here
      • Check your profile to ensure that there are no typos in your email address
      • Check your spam folder
      • Add [email protected] to your contacts
      • If you don't see the email in your spam folder, contact your email provider to ask them to whitelist [email protected]
      • If you still are not receiving emails and they are not in your spam folder, consider changing your account email. Learn how to change your account email here.
      • If none of these things work, contact [email protected] and we can investigate
  • Text messages 
    • You can access all booking information at your reservation page here. You can access all of your message information here. 
    • Check your profile to ensure that there are no typos in your phone number
    • Sometimes service providers block text messages and there is not much that can be done about it. This should be intermittent. 
    • If you still are not receiving text messages and they are not in your spam folder, consider changing your account phone. Learn how to change your account phone here.
    • If none of these things work, contact [email protected] and we can investigate
• Guest
  • • If you did not receive a booking email, do the following to troubleshoot:
      • You can access all booking information at your visit page here
      • Check your profile to ensure that there are no typos in your email address
      • Check your spam folder
      • Add [email protected] to your contacts
      • If you don't see the email in your spam folder, contact your email provider to ask them to whitelist [email protected]
      • If you still are not receiving emails and they are not in your spam folder, consider changing your account email. Learn how to change your account email here.
      • If none of these things work, contact [email protected] and we can investigate
    • If you did not receive a message notification email, do the following to troubleshoot:
      • You can access all messages at your message page here
      • Check your profile to ensure that there are no typos in your email address
      • Check your spam folder
      • Add [email protected] to your contacts
      • If you don't see the email in your spam folder, contact your email provider to ask them to whitelist [email protected]
      • If you still are not receiving emails and they are not in your spam folder, consider changing your account email. Learn how to change your account email here.
      • If none of these things work, contact [email protected] and we can investigate
  • Text messages 
    • You can access all booking information at your visit page here. You can access all messages at your message page here.
    • Check your profile to ensure that there are no typos in your phone number
    • Sometimes service providers block text messages and there is not much that can be done about it. This should be intermittent. 
    • If you still are not receiving text messages and they are not in your spam folder, consider changing your account phone. Learn how to change your account phone here.
    • If none of these things work, contact [email protected] and we can investigate