How do promo codes work?
Promo codes enable guests to book spots at discounted rates. There are two reasons that promo codes are generated:
- Marketing: a promo code can entice a guest to book. Hosts can create their own custom promo codes to promote their spot (learn more about it here). Promo codes can also be generated through general marketing programs by Sniffspot.
- Customer service: promo codes can be generated to increase guest satisfaction, either because of a negative experience or to reward top guests. A host can request a promo code for customer service reasons from Sniffspot. Sniffspot may also generate promo codes proactively for customer service reasons.
Promo codes work by reducing the amount that the guest pays. If a host creates a code for themselves, then the discount amount is shared between hosts and reduced fees. If Sniffspot creates a code, then Sniffspot pays for the entire amount of the discount and it does not affect host earnings.
If you feel like an promo code has been improperly applied to reduce your earnings on a reservation, please email [email protected] and we will investigate and make it right.