Memberships (for guests)
Memberships are monthly subscriptions to your favorite spots. Only certain hosts are offering memberships currently. Members get these benefits:
- Support hosts at your favorite spots
- Member-only hours
- Set monthly pricing
- Any other benefit that the spot provides
There are three tiers of memberships - and each host sets their own price for each tier:
- 2 hours per month
- 4 hours per month
- 8 hours per month
To learn more about whether your favorite spot is offering memberships, message the host to ask them about it.
Q: How does pricing work with multiple dogs?
A: All dogs after the 1st dog are 50% off.
Q: How am I charged for my membership?
A: You are charged monthly on the 1st of the month for your membership. Credits will be added to your account for the amount of hours of your membership. If you sign up part way through a month, your charge and credits will be prorated for the remaining days in the month.
Q: What happens if I don't use all my hours in a month?
A: Hours roll over month to month up to a maximum balance of 10 hours before adding credits for the next month. These hours are available as long as you are an active member.
Q: What is the cancellation policy on memberships?
A: Members can cancel renewal of their membership at any time. There is a grace period for member refunds. If a member signed up within the last 7 days and hasn't used any credits, they can cancel and can get a refund for the membership. Just email us at [email protected] if you qualify and would like a refund.
Q: How do I make a change to my membership?
A: You can upgrade, downgrade or cancel a membership through the app or website. If you have an active membership, you will have a tile on your homepage that enables you to change your membership.
Q: Can I book additional hours beyond my membership?
A: Yes, you can always book time beyond your membership at any spot. It works just like booking at any other spot.
Q: Can I have a membership at multiple spots?
Q: What happens if a spot I am a member at becomes inactive?
A: If a spot becomes permanently unavailable, we will cancel your membership and refund you for unused hours.